Vici Sparkles Privacy Policy

How We Collect, Use and Protect Your Personal Information

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Introduction

Vici Sparkles (“us”, “we”, or “our”) is firmly committed to respecting your privacy and complying with all relevant data protection and privacy laws. You may visit our website without disclosing any personally identifiable information about yourself. However, please note that we may use cookies and collect other non-personally identifiable information about your browsing activity—please refer to our cookie policy for more detail. If you do submit personal information, such as by completing a web form, you can be assured that we will use your information solely to support your relationship with Vici Sparkles. This Privacy Policy Statement is provided to help you understand how we collect, use, and protect your information when you visit our website, enabling you to make informed decisions regarding your data.

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Personal Information Collection

We aim to collect and use your personal information only with your knowledge and consent, typically when you order and use our products and services, make customer enquiries, register for information or services, request product details, submit a job application, or respond to our communications. The types of personal information we may collect include your name, postal address, telephone number, email address, and other information captured on registration forms. Any personal information you choose to provide will be used solely for the purposes stated at the time of collection and in accordance with your stated preferences.

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Non-Personal Identifying Information

We may also collect non-personally identifying information about your visit to our website, such as the pages you browse, and the products or services you view or order. This information helps us better manage and develop our website, provide you with a more enjoyable and customised experience, and deliver improved products and services aligned with your interests. With your consent, we may also use this information to contact you for market research and marketing purposes via email, phone, or post.

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How Will We Use Your Information?

Your information may be used for several purposes, including:

• Processing your orders and managing your account

• Delivering requested services, products, or information

• Responding to complaints or account enquiries

• Administering debt recoveries

• Conducting market and product analysis based on your use of our services

• Contacting you with information about new products, services, and special offers by post, telephone, or automated means such as email and the internet, subject to your preferences

If you have consented to receive details about products, services, and events, you may contact us at any time to update your preferences, have your details removed, or specify how you wish to receive information. To update your marketing preferences, please email contact@vicisparkles.co.uk  quoting your email address and specifying your request (e.g., ‘opt-out Email’ or ‘opt-in post’).

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How Long Do We Keep Your Information?

To ensure compliance with legal data protection and privacy obligations, we retain your information only as long as necessary for the purposes for which it was collected. Typically, we will keep your information while you continue to use our services and for a reasonable period afterwards to see if we can encourage you to return. After this period, your information will be deleted, except where retention is legally permitted for audit or legal reasons. Data on our prospect database is retained for no longer than three years from receipt, subject to your right to unsubscribe or request deletion at any time.

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Access to Your Information

You may write to us at any time to obtain details of the personal information we hold about you. Please contact us at info@directcleaninggroup.co.uk or write to the Data Protection Officer, Vici Sparkles, contact@vicisparkles.co.uk 4 Woodland View, CH7 4HH. Please include your name, address, and email address (if relevant), along with brief details of the information you wish to access to help us locate your data efficiently. We will take reasonable steps to confirm your identity before providing any information.

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Information Security

Vici Sparkles recognises the importance of protecting personal information from misuse and abuse. We continuously review and enhance our technical, physical, and managerial procedures to safeguard your data from unauthorised access, accidental loss, or destruction. Please be aware that communications over the internet, such as emails, are not always secure unless encrypted. Your communications may route through several countries before delivery—this is inherent to the nature of the internet. Vici Sparkles cannot accept responsibility for unauthorised access or loss of personal information beyond our control.

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Privacy Support and Policy Changes

Vici Sparkles reserves the right to amend or modify this Privacy Policy at any time in response to changes in data protection and privacy legislation. Any changes will be posted on our website, so you are always informed about what information we collect and how we use it. If we decide to use your personally identifiable information in a manner different from that stated at the time of collection, we will notify you and provide you with a choice regarding this new use. For any enquiries about our privacy policy or practices, please contact the Data Protection Officer at the above address or email us at info@directcleaninggroup.co.uk.

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Monitoring and/or Recording of Communications

Monitoring or recording of your calls, emails, text messages, and other communications may occur in accordance with UK law, particularly for business purposes such as quality control and training, preventing unauthorised use of our website, ensuring effective system operation, and preventing or detecting crime.